Refund policy

Oder paid in advance but not produced for a long time:
For orders that cannot be produced or details need to be double confirmed or discussed, we will send you a reminder email again after the order within 7 days. If the email does not get reply within a week, we will process a refund (a handling fee may be processed). If you need to continue to make it, you can place another order.
 
Returns policy
We work extremely hard to ensure that you are 100% happy with the products that you receive from Keno.
 
On the off chance that you are unhappy with any of the products that you have received, you have up to 30 days from receipt of delivery to contact us with a clear and concise description of the problem.
 
We will happily replace goods that are...
a) damaged in transit;
b) the wrong product or part to that specified in your order;
c) the incorrect material / size to that specified or supplied in your order
 
Please do not return any products to us unless you have been instructed to do so by a member of the Keno team.
 
Return contact email
Fenghe06@fsfenghe.com